The Member Assistance Program is a managed Mental Health Disorder and Substance Use
Disorder (Chemical Dependency) program built around an independent network of
certified specialists. The program provides services and referrals for treatment of Mental
Health and Substance Use Disorder (Chemical Dependency) problems. The Member
Assistance Program is not an agent of the Plan and the Plan is not responsible for their
actions or errors.
To access benefits under the Member Assistance Program (MAP), including free MAP
services, contact a Member Assistance Program assessor (care manager) at 1.800.832.8302.
Services are available 24 hours per day, 7 days per week, 365 days per year.
For longer term care needs and facility based programs (like inpatient and rehab) Anthem
can help you with getting an authorization for those services.
You can access outpatient services without a prior authrorization but for lower out-of-pocket
costs it is recommended to confirm with your provider that they are in-network and
the service they provide is covered by the plan.
For more information regarding mental health benefits and referral services please see
pages 30-31 in your Summary Plan Description.